I have experienced a new(ish) problem with my Palm Pre. It only seems to occur when the Pre has registered with O2's 3G network. The reception for the 3G network in Belfast is flaky to say the least and the problems I am seeing manifest themselves as follows:-
1) Inability to send SMS'. I get the following error message (which is a GSM timeout code I believe).
'Message failed to:XXXXXXXXXXX Could not send your message due to network error. Try again. (code:31)'
2) Inability to receive calls - all incoming calls are diverted straight to voicemail.
3) Inability to make calls - nothing but 'dead air' is heard on the Pre.
The issue is currently being actively discussed on two forums. It has been mentioned on the Palm Pre forum (by yours truly) but no other posters have replied.
PreCentral Forum
O2 Forum
Palm Forum
Showing posts with label SMS. Show all posts
Showing posts with label SMS. Show all posts
Wednesday, 2 December 2009
Wednesday, 25 November 2009
Calls to Palm Pre Going Straight to Voicemail/Unable to send SMS
This is a problem I experienced early on in my use of the Palm. Here is a posting on the (spit) O2 forum that I just sent in to explain what was happening.
I think I may have identified the issue.
I suspect the voicemail/SMS issue is happening because the phone is trying to synchronise with your e-mail accounts as set up on your phone.
There is a section in the Palm Pre user guide (for O2) called "Use another application while on a call" (see page 52).
It basically implies that if you are using a GPRS network (the G icon appears in the top right hand corner of your phone) then there are certain types of applications that cannot be used when you are on a call/attempting to make a call or someone is trying to call you. One of the apps mentioned is e-mail! To be able to make/take calls AND use e-mail you need to be on a Wi-Fi network or on a 3G network.
I tested this this morning. I manually synch'd with my e-mail accounts. At the same time I placed a call to my phone. And guess what - straight to voicemail.
I haven't had as much problems with this issue since I reduced my synch time from 15 minutes to 6 hours. If you are mobile and need constant updates from your e-mail account you may continue to have problems unless you are on 3G and/or have a Wi-Fi connection.
I think I may have identified the issue.
I suspect the voicemail/SMS issue is happening because the phone is trying to synchronise with your e-mail accounts as set up on your phone.
There is a section in the Palm Pre user guide (for O2) called "Use another application while on a call" (see page 52).
It basically implies that if you are using a GPRS network (the G icon appears in the top right hand corner of your phone) then there are certain types of applications that cannot be used when you are on a call/attempting to make a call or someone is trying to call you. One of the apps mentioned is e-mail! To be able to make/take calls AND use e-mail you need to be on a Wi-Fi network or on a 3G network.
I tested this this morning. I manually synch'd with my e-mail accounts. At the same time I placed a call to my phone. And guess what - straight to voicemail.
I haven't had as much problems with this issue since I reduced my synch time from 15 minutes to 6 hours. If you are mobile and need constant updates from your e-mail account you may continue to have problems unless you are on 3G and/or have a Wi-Fi connection.
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